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Welcome to the Help Center! If you need further assistance, our customer service team is always ready to help.

How to Set Up

How to Install

How to Clean

Frequently Asked Questions

What languages are available in the app besides English?

Spanish, Portuguese, German, French, Chinese, Korean, Thai, Turkish, Vietnamese, Polish, Japanese, Italian, Russian.

How far can the camera be from the router?

In open space, the WiFi connection range is up to 15 meters (approx. 50 feet).However, actual performance may vary based on signal strength and environment — thick walls, electromagnetic devices, or metal surfaces may interfere with WiFi.

Tip: If the signal is weak or unstable, move the camera closer to the router.

How do I charge the camera?

When the battery is low, a low power alert will appear in the app. Use a USB-C cable with a 5V/2A adapter to charge the camera via the charging port. While charging, a charging icon will be shown in the app.

Note: If not charged in time, the camera will automatically power off.

What’s the maximum video duration?

You can set the recording duration in the app: 20s, 40s, or 60s per video clip. The maximum recording time per clip is 1 minute

Why is the battery draining quickly?

Battery life depends on how often the camera is active. To extend usage, connect the solar panel during the day for continuous charging, which helps maintain a steady power supply.

Is the bird feeder weatherproof? What’s the operating temperature range?

Yes, the smart bird feeder camera is weatherproof. It operates safely between -10°C to 45°C (14°F to 113°F).

Note: If temperatures go beyond this range, it’s recommended to bring the device indoors to prevent damage.